Privacy Policy

Complete System Automation Pty Ltd (“CSA”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website csautomation.com.au or use our mobile application (collectively, the “Service”).

By using the Service, you agree to the collection and use of information in accordance with this policy. This policy complies with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who We Are

2. Information We Collect

2.1 Information you provide directly

• Full name and email address (account registration, contact forms)
• Phone number (contact and support requests)
• Shipping and billing address (order processing)
• Order history and purchase details
• Custom quote requests and enquiry details
• Communications you send us via email or contact forms

2.2 Information collected automatically

• IP address and approximate location
• Browser type, device type, and operating system
• Pages visited, time spent, and navigation patterns
• Referring URLs and search terms
• Cookie identifiers and session data (see Section 7)

2.3 Payment information

We do not store your full credit card or bank account details on our servers. Payment transactions are processed securely by third-party payment processors. Please refer to their respective privacy policies for details on how they handle your payment data.

3. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders and custom quote requests
• Create and manage your account
• Send order confirmations, shipping updates, and invoices
• Respond to your enquiries and provide customer support
• Improve our website, app, products, and services
• Send you promotional communications (only with your consent; you may opt out at any time)
• Comply with our legal obligations under Australian law
• Detect and prevent fraudulent or unauthorised activity
• Operate and maintain our mobile application

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

4.1 Service providers

Trusted third-party service providers who assist us in operating our website, app, and business — including payment processors, shipping carriers, email service providers, analytics platforms, and IT support. These providers are contractually required to protect your information and may only use it to provide services on our behalf.

4.2 Legal requirements

We may disclose your information if required by law, court order, or government authority, or where we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.3 Business transfers

In the event of a merger, acquisition, or sale of all or part of our business assets, your personal information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by Australian law. Account information is retained while your account is active and for a reasonable period thereafter. Order records are retained for a minimum of seven (7) years for accounting and tax purposes. You may request deletion of your account and personal data at any time (see Section 8).

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted via our website and app
• Secure hosting on reputable infrastructure providers
• Access controls limiting staff access to personal data on a need-to-know basis
• Regular security monitoring and updates

While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Cookies and Tracking Technologies

Our website and app use cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device. We use:

• Essential cookies — required for the website and cart to function correctly
• Analytics cookies — to understand how visitors interact with our site (e.g. Google Analytics)
• Preference cookies — to remember your settings and preferences

You can control cookies through your browser settings. Disabling cookies may affect some functionality of the website. Our mobile app may use similar device identifiers for analytics and performance monitoring.

8. Your Rights Under the Australian Privacy Act

Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of direct marketing communications at any time
• Lodge a complaint about how we handle your personal information

To exercise any of these rights, please contact us at sales@csautomation.com.au. We will respond to your request within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Mobile Application

Our mobile application (“CS Automation App”) collects information as described in this policy. Additionally:

• The app uses a native interface for browsing products; checkout and payment are completed via our secure website
• The app may request access to your device’s camera or storage only when you explicitly initiate relevant features
• We do not collect location data without your explicit consent
• App usage analytics may be collected to improve performance and user experience
• You can uninstall the app at any time to stop collection of app-related data

10. Third-Party Links

Our website and app may contain links to third-party websites, including our brand partners (Phoenix Contact, Festo, Rittal, Danfoss, Leuze). This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children’s Privacy

Our Service is intended for business and professional use and is not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will post the updated policy on this page and update the “Last updated” date at the top. We encourage you to review this policy periodically. Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact our Privacy Officer: